VisionRI is an ISO 9001:2008 certified company. We have established, documented, implemented and maintained a Quality Management System (QMS) for smooth and efficient working of the organization. The QMS covers all functions and their interactions to ensure delivery of quality services to comply with client requirements and expectation and continually improve its effectiveness in accordance with the requirements of ISO 9001:2008 standards.

Dedicated Staff Solely Responsible for Quality Assurance
Heads of four Strategic Business Units - Economic & Business Advisory Group, Environment Advisory Group, Social Development Advisory Group and Engineering Advisory Group - are responsible for delivering the high quality services to the clients. Additionally, there is a senior professional designated as Management Representative who is responsible for supervising the quality of all delivered consulting projects and the processes used for assurance of the quality. Management Representative is assisted by middle level staff designated ‘Quality Assurance Manager’ who is allocated to each project for ensuring the quality of services delivered to the client.

Ensuring the Quality of Performance over the Life of Assignments
The process of business development in the organization involves steps like scanning the opportunities, deciding on the right opportunity keeping in view the market focus and capabilities of the firm, preparation of best quality proposals by assigning the responsibility of preparation to a designated personnel with Business Development Division of the company and ensuring the availability of enabling resources for the purpose. Business Development Division is responsible for preparation of project proposals with specific input from subject specialists. The final proposal is checked for its quality by the Heads of Advisory Groups.

Maximum emphasis is put on the quality of specialists proposed for the projects. Besides our in house specialists, we have strategic understandings with various other institutes, organizations and individual professionals with whom we associate for quality manpower resources as and when required. Additionally, we have set up an online platform - The VisionRI Alliance – which is a rich pool of qualified and experienced professionals. We draw upon the strength of this platform as per the requirements for various projects.

In order to ensure the quality of services delivered by us, we define a well structured quality assurance plan for each project that includes clearly defined responsibility centre and quality verification check points. As part of our quality assurance system, well defined processes to deliver the quality value to clients are in place. All consulting assignments are executed in line with these well defined processes to deliver the value.

Well Defined Internal Controls to Deal with Client’s Complaints

We have a well defined procedure for ‘control of nonconforming products and services’ that includes tools like seeking continuous feedback from the client, documentation of clients observation in standard formats/ checklists for monitoring the client’s feedback and corresponding preventive and corrective actions. This procedure defines the responsibilities and actions for handling service and product/service non conformities. Through analysis of deviations from defined processes and plans we determine problematic areas and define actions for improving our performance. Potential risks and problems related to our ability to deliver high class services and products are determined and actions to avoid the problems are designed and implemented. All of our employees are encouraged to identify such risks and suggest improvements.

For ensuring the best performance, we have a standard procedure for performance appraisal of all professionals. In addition to it, we also have a project specific system of appraising the performance of professionals.

QUALITY POLICY	ENVIRONMENT POLICY